Question 1

Who pays for cleaning and maintenance?

Accepted Answer

Cleaning between guests is charged to the guest, not to you. Maintenance and consumables are yours, and anything above an agreed amount is approved by you first.

Question 2

Do I approve maintenance expenses?

Accepted Answer

Anything above the amount we agree at signing comes to you first. Below it we fix it and report it, because waiting on approval for a broken tap costs you a review.

Question 3

How and when am I paid?

Accepted Answer

Every month, by bank transfer to your account in any country. Your statement shows occupancy, revenue, our fee and any costs, and your owner portal shows every booking and payout at any time.

Question 4

Can you pay me outside Lebanon or the UAE?

Accepted Answer

Yes. We pay into your bank account in any country.

Question 5

How do I read my monthly statement?

Accepted Answer

Start at the top with your bookings for the month and what guests paid. Below that come the deductions: platform fees, our management fee and any costs for your home. The last line is your payout, the amount sent to your bank account.

Question 6

Why is my payout lower than what the guest paid?

Accepted Answer

The guest's total includes amounts that are not your income: the platform's commission (Airbnb or Booking.com), cleaning fees, and taxes collected for the authorities. Your statement lists each one, so every difference between the two numbers is shown.

Question 7

A booking is missing from this month's statement. Why?

Accepted Answer

Bookings are counted in the month they belong to on the statement, not the month they were made, so a booking made in March for a stay in May appears on May's statement. Your owner portal shows every upcoming booking in the meantime.

Question 8

Can someone walk me through my statement?

Accepted Answer

Yes. When you join, your manager goes through your first statement with you on a short call, and you can ask for another walkthrough any time.

Question 9

How do I see what my home earns?

Accepted Answer

Your owner portal shows every booking and payout at any time, and we send a statement every month.

Question 10

Can I use my property?

Accepted Answer

Yes, whenever you like. Block the dates in your owner portal and we work around them.

Question 11

Who covers guest damage?

Accepted Answer

The guest, through the booking platform's damage protection. We document the home before and after each stay, which is what makes those claims succeed.

Question 12

What happens during low season?

Accepted Answer

We change the strategy, not just the price: longer stays, monthly lets and, where it makes sense, corporate and relocation guests.

Question 13

Which platforms will my property appear on?

Accepted Answer

Airbnb and Booking.com as standard, plus our own website and the channels that perform in your area. One calendar runs behind all of them, so there are no double bookings.

Question 14

I live abroad. Do I need to come to sign or hand over keys?

Accepted Answer

No. We onboard you fully remotely: the contract, the keys and the setup.

Question 15

My home isn't furnished. Can you help?

Accepted Answer

Yes. We plan and source the furniture and styling for short stays, and send you a full quotation first.

Question 16

Do I need a licence or permit?

Accepted Answer

In Dubai, every short-stay home needs a holiday home permit, and we handle the application for you. In Lebanon, we guide you through what applies to your property.

Question 17

Can I keep my existing Airbnb listing and reviews?

Accepted Answer

Yes. We take over your existing listing, so your reviews and ranking stay.

الأسئلة التي يطرحها كل مالك أولًا

الأسئلة التي يطرحها كل مالك أولًا