Cancellation Policy

Each home has one cancellation policy, shown on its page and again at checkout before you pay. The policy shown at checkout is the one that applies to your booking. Refunds are calculated on the total booking amount.

Our policies

• Flexible: full refund until 24 hours before check-in. No refund less than 24 hours before check-in.
• Moderate: full refund until 14 days before check-in. 50% refund at least 7 days before check-in. No refund less than 7 days before check-in.
• Firm: full refund until 30 days before check-in. 50% refund at least 15 days before check-in. No refund less than 15 days before check-in.
• Standard: free cancellation within 48 hours of booking, when check-in is at least 30 days away. 50% refund at least 14 days before check-in. No refund less than 14 days before check-in.
• Non-refundable: the booking is not refundable.

Rules for every policy

• Cleaning fees are always refunded before check-in, including on a non-refundable booking.
• Taxes are refunded in proportion to the refund. The Dubai Tourism Dirham is refunded in full when the stay does not take place.
• Extra guest fees are refunded at the same percentage as the nights. Other mandatory fees of the home are refunded in full before check-in.
• The security deposit is always released or refunded in full when a booking is cancelled.
• Services and experiences booked with your stay are refunded at the same percentage as the nights.
• A booking cannot be cancelled after check-in. Message the team and we will do what we can.
• Dayf charges no cancellation fee.
• If Dayf cancels your booking, you get a full refund.

Bookings paid in two parts

When you pay 50% now and the rest later, the refund is still calculated on the total booking amount, and limited to what you have paid. The flexible payment fee is refunded at the same percentage as the nights.

How to cancel

Cancel from Your trips on the website, or message us on WhatsApp. A request that has not been confirmed yet can be withdrawn at no cost: nothing is charged and the card authorisation is released.

When you get your money

Refunds go back to the card or account you paid with. A card refund takes 5 to 10 working days to appear, depending on your bank. A cancellation on the same day as the charge is usually reversed faster.