Terms of Service

These terms apply when you book a stay, a service or an experience directly with Dayf on this website. By sending a booking request you accept them, together with the Cancellation Policy, the Payment Terms, the Guest Identification policy and the Privacy Policy.

Who we are

• Homes in the UAE: Dayf Hub Vacation Homes Rental L.L.C, Office 1704-040, Business Bay, Dubai, United Arab Emirates. Trade licence 1269434. Phone and WhatsApp +971 58 519 5800.
• Homes in Lebanon: Dayf S.A.L, Adib Ishak Street, Achrafieh, Beirut, Lebanon. Commercial register 2063845. Phone and WhatsApp +961 3 850 694.
• Email: hello@dayf.homes. We answer in English, Arabic and French.

The company that applies to your booking is the one named at checkout, next to the amount you will be charged. In these terms, "Dayf", "we" and "us" mean that company.

What Dayf does

Dayf operates the holiday homes listed on this website on behalf of their owners. Your booking is a contract between you and Dayf: we take your booking, receive your payment, look after the home during your stay and are your single point of contact. In Dubai, each home holds its own holiday home permit from the Department of Economy and Tourism.

Your stay gives you the right to use the home for the booked dates only. It is a holiday stay, not a lease or a tenancy, and tenancy laws do not apply to it.

Your account

• You need an account to book. You sign in with a code sent to your phone (SMS, WhatsApp or a voice call). We ask for your email so we can send receipts.
• The person who books must be at least 18 years old and must stay in the home.
• Keep your phone and account secure. You are responsible for bookings made from your account.

How booking works

1. You choose a home, dates and the number of guests, and press Reserve.
2. At checkout you see the full price, the cancellation policy, the company that will charge you and the currency.
3. You pay by card on the payment page of our bank or card processor. Your card is authorised, not charged. For Lebanon you can also choose Whish (see the Payment Terms).
4. Your dates are held for you while you pay. If you leave the payment page, you can finish paying from Your trips while the hold lasts.
5. We confirm or decline your request within 24 hours. If we confirm, your card is charged and you receive a confirmation. If we decline, or do not answer in time, the authorisation is released and nothing is charged.

A booking is confirmed only when we send you the confirmation. A request is not a confirmed booking.

Prices

Prices include the nightly rate, the cleaning fee and any extras you add. Taxes and fees required by law, such as the Dubai Tourism Dirham, are included or shown as their own line before you pay. Prices shown in another currency are for information. You are charged in the currency shown at checkout: AED for homes in the UAE, USD for homes in Lebanon.

Monthly and long stays

Monthly and long-term stays are not booked through the checkout. You send us an inquiry and we agree the terms with you directly, in a separate agreement.

Your stay

• Check-in and check-out times, the maximum number of guests and the house rules are shown on each home's page and in your guidebook. They are part of these terms.
• The person who books is responsible for every guest and visitor in the group, and for their behaviour.
• Only the guests named in the booking may stay overnight. Visitors who stay overnight must be registered with us first.
• Quiet hours start at 10 pm. Smoking indoors is not allowed. Parties and events are not allowed unless we agree in writing.
• If house rules are seriously broken (for example a party, smoking indoors, unregistered overnight guests, illegal activity, or behaviour that leads to a complaint or fine from the building or the authorities), we may end the stay immediately with no refund, and charge the cost of any damage, cleaning or fine.
• We send your arrival details and door code before check-in, once your booking is confirmed and we have the identification required by law.
• Treat the home and the building with care and follow the building's rules. Tell us straight away about any damage or problem.
• We may enter the home for urgent repairs or safety reasons, and for agreed maintenance after telling you.

Security deposit

A refundable security deposit is required for each stay, unless we agree otherwise. Our team contacts you before arrival with the amount and how to pay it (card hold, payment link or cash). We release or refund the deposit within 7 days after check-out, minus any amount needed for damage, missing items, extra cleaning or unpaid charges, which we will explain to you. You may ask us to keep it as credit for a future stay. The deposit is never a condition for receiving your door code.

Damage and extra costs

You are responsible for damage caused during your stay by you, your guests or visitors, beyond normal wear. We will show you what was damaged and what it costs before we deduct it from the deposit or charge you.

Problems during your stay

Tell us within 24 hours of finding a problem, so we can fix it while you are there. We cannot compensate for problems we were not told about during the stay.

Leaving early

If you leave before your check-out date, the unused nights are not refunded, unless we agree otherwise in writing.

Items left behind

You are responsible for your belongings. Dayf is not liable for items lost, stolen or left in the home. If our team finds something after you leave, we will try to tell you; sending it back is at your cost.

Changes and cancellations

Cancellations and refunds follow the cancellation policy shown at checkout for your home (see the Cancellation Policy). To change dates or guests, message us. A change is a new booking, subject to availability and price.

If we have to cancel

If we must cancel your confirmed booking (for example the home is unavailable or unsafe), we refund everything you paid and, where possible, offer you a comparable home.

Services, experiences and Trip Builder

Services and experiences booked with your stay are refunded at the same percentage as the nights. A service booked on its own follows the cancellation terms shown when you book it. Trip Builder plans are suggestions made with the help of software. Opening hours, prices and availability of places in a plan can change, so check them before you go. A plan is not a booking.

Our responsibility

We take reasonable care to describe each home accurately and to keep it safe and clean. We are not responsible for losses caused by events outside our control (such as natural events, utility or building outages, government action or unrest), or for your personal belongings, except where the law says otherwise. Nothing in these terms limits rights you have under the consumer law of the country where the home is.

Law and disputes

Bookings for homes in the UAE are governed by the laws of the Emirate of Dubai and the UAE, with the courts of Dubai. Bookings for homes in Lebanon are governed by Lebanese law, with the courts of Beirut. Please contact us first: most issues are solved in a message.

Changes to these terms

We may update these terms. The version that applies to your booking is the one you accepted at checkout. Each version is dated on this page.