Guest Identification

The law requires us to identify the guests who stay in our homes. We ask only for what the law requires and use it only for that.

Homes in the UAE

Dubai requires every holiday home guest to be registered with the Department of Economy and Tourism. Before check-in we need a valid identity document for every guest: a passport for visitors, or an Emirates ID for UAE residents. We register your stay under the home's holiday home permit.

Homes in Lebanon

Before check-in we need a valid identity document for every guest: a passport, or a national ID card for Lebanese citizens.

How we collect it

Our team asks for the documents before arrival, through a secure link or on WhatsApp. We send your arrival details and door code once we have them. If we cannot identify all guests as the law requires, we cannot let the stay go ahead, and the booking is treated as cancelled by you.

How we protect it

Only the staff who register your stay can see your documents. We share them only with the authorities that require them, and keep them only as long as the rules require. See the Privacy Policy for your rights.