Payment Terms
These terms explain how we take payment for direct bookings.
Who charges you and in which currency
- Homes in the UAE: you are charged in UAE dirhams (AED) by Dayf Hub Vacation Homes Rental L.L.C. Prices shown in US dollars are converted at the fixed rate of 3.67 AED per USD.
- Homes in Lebanon: you are charged in US dollars (USD) by Dayf S.A.L.
The company and the exact amount are shown at checkout, next to the button you press to pay. Your bank may add its own fees or exchange rate if your card is in another currency.
Card payments
- You enter your card on the secure payment page of our bank or card processor (Network International for UAE homes, Mastercard Payment Gateway through Bank of Beirut for Lebanon homes). Dayf never sees your full card number.
- Your card is authorised for the amount, not charged. Your bank may show it as pending.
- We confirm or decline within 24 hours. On confirmation the amount is charged. On decline, or if we do not answer in time, the authorisation is released.
- Your bank may ask you to confirm the payment (for example with a code). This protects you.
Holding your dates while you pay
Your dates are held for a short time while you pay. If you leave the payment page, you can finish paying from Your trips while the hold lasts. When the hold ends, the dates are released and nothing is charged.
Paying 50% now
For bookings made well ahead, checkout may offer to pay 50% now and the rest by a due date shown at checkout. The due date is set before the date from which the cancellation policy stops refunding. Paying in two parts carries a flexible payment fee of 5% of the booking total, shown as its own line before you pay. It is refunded at the same percentage as the nights if you cancel. Before the due date we send reminders by WhatsApp and email (7 days before, 2 days before and on the day). If the balance is still unpaid, we send a final warning by email the morning after the due date, giving the exact time of cancellation. If it is still unpaid 48 hours after the due date ends, the booking is cancelled and refunded under its cancellation policy. Larger or custom payment plans can be arranged with our team.
Whish (Lebanon)
For homes in Lebanon you can pay with Whish Money. Your dates are held while you pay; the time is shown at checkout. Press "I have paid" once you have sent the payment. Our team checks it, then confirms your booking.
Refunds
Refunds follow the Cancellation Policy and go back to the card or account you paid with. A card refund takes 5 to 10 working days to appear. If you cancel on the same day you were charged, the payment is usually reversed instead, which is faster. We never refund more than you paid.
Security deposit
A refundable security deposit is required for each stay unless we agree otherwise. It is not taken at checkout. Our team contacts you before arrival with the amount and how to pay (card hold, payment link or cash), and releases or refunds it within 7 days after check-out, minus any agreed deductions.
Receipts
You receive a receipt by email, and you can open it from your booking request page at any time.